Days a week go to chasing
Someone spends hours sending files, reminders, and check-in emails.
Client follow-up automation that sounds like your team.
An AI agent sends the files, chases the replies, and follows up from your inbox and CRM. It writes the routine messages and hands anything sensitive to a person.
Teams we've built for
2 days a week
Of follow-ups handed to an agent
A video production client's agent now sends files and follows up with clients.
Drafts first
Auto-send only when proven
Each message type sends on its own only after its drafts are consistently right.
Your repo
Code your team can run
Keep the agent and the runbook, or keep us on after launch.
Similar work, already live
“The agent they built handles sending files and following up with clients, which used to take one of us two full days a week.”
“They built all our internal outreach tools.”
“They rebuilt our onboarding, which was half manual and half Zapier flows that kept breaking, and support tickets went way down after that.”
Founded by Colin Burke in 2018.
Follow-ups are small jobs that add up
Each follow-up takes two minutes: find the file, write the email, set a reminder, check again on Thursday. Across every client and project, that adds up to days of work each week, and every one that slips costs revenue or goodwill.
Templates and sequences help with the first message, but they don't read the reply. An agent can read the thread, tell a yes from a question, send the next step, and pass anything unusual to the right person.
Signs follow-ups need automating
Good candidates repeat across many clients, follow a known pattern, and can be checked by reading the thread.
Follow-ups slip in busy weeks
Reminders live in heads and calendars, so clients wait exactly when the team is busiest.
Sequences ignore replies
Your email tool sends the next step even after the client asked a question.
Delivery is many small steps
Exporting files, uploading them, sharing links, and confirming receipt, for every client.
How a follow-up project runs
The agent starts with drafts your team approves. It sends on its own only when those drafts are consistently right.
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Collect real threads
We read recent client threads and list the follow-ups that repeat and the replies they get.
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Write the playbook
When to follow up, what to say, what to send, and when to hand over to a person.
- / 03
Start with approved drafts
The agent writes drafts in your inbox or CRM. Your team edits and sends them while we measure.
- / 04
Let it send the routine ones
Message types that are reliably right go out automatically. Everything else stays a draft.
What the agent does
The routine messages and file handoffs, with your team in control of the rest.
- An agent connected to your email, CRM, and file storage
- A follow-up playbook written as rules you can edit
- File delivery: export, upload, share, and confirm receipt
- Reply reading that tells a yes, a question, and a complaint apart
- Handover to the right person, with the thread and a summary
- A log of every message sent, with approval settings for each message type
Your clients still deal with your team
The agent does the routine part. The relationship stays with people.
It writes in your voice
Messages follow your templates and past threads. Anything that doesn't fit the pattern stays a draft.
Sensitive messages go to people
Pricing, complaints, and anything new go to a person with the thread and a summary.
Follow-ups teams automate first
Each is frequent, repetitive, and easy to check by reading the thread.
Project file delivery
Export, upload, share the link, and confirm the client received it.
Quote and proposal follow-ups
Polite reminders on open quotes that stop as soon as the client replies.
Missing information requests
Ask for what's missing, check the reply, and ask again only if it's still missing.
Invoice reminders
Reminders on overdue invoices, with disputes handed to a person.
Three fixed-price ways to start
Start with something real users can try. Then decide if it's worth going bigger.
Sprint
1 week$5,000
Map your follow-ups and ship one agent flow that writes drafts for approval.
MVP
~1 monthFrom $20K
A follow-up agent end to end: integrations, playbook, approvals, logging, and handover.
Scale-up
2+ months$75K–$250K
Agents across several teams, inboxes, or client segments.
Questions before we start
Can the agent send emails without approval?
Only message types you've approved after seeing their drafts come out right. You can turn auto-send off for any type at any time.
Will clients know they're dealing with an AI?
That's your decision, and we'll tell you where we think disclosure matters. Routine messages read like your team's, because they're built from your templates and past threads.
Which tools does it work with?
Gmail, Outlook, common CRMs, and file storage such as Google Drive or Dropbox, through their APIs. If a tool has an API, we can usually connect it.
How is this different from an email sequence?
A sequence sends the next step on a timer. The agent reads the reply first, then decides whether to send, wait, or hand over.
What happens when a client replies with a question?
The agent stops the follow-ups for that client. A routine question your playbook covers gets a draft or a reply. Anything else goes to a person with the thread and a summary.
How much does a follow-up agent cost?
A one-week sprint is $5,000. A follow-up agent end to end usually fits the MVP tier, from $20,000. We agree the price before we start.
galactus / contactaccepting projects
Tell us which follow-ups eat your week.
List the messages and file handoffs you send most. We'll tell you which ones an agent should take over.